Thank you for shopping with LECHUZA US. We strive to provide fast, reliable, and transparent shipping services.
Delivery Cost
- Delivery is calculated at checkout. For big and bulky orders please get in touch for a quote.
- Right now we do not offer free delivery.
- All advertised delivery charges apply only to US addresses.
- For deliveries outside US please contact us directly for a shipping quote.
Tracking Your Delivery
- Once your order is dispatched, you will receive a confirmation email with tracking details.
- We use multiple trusted courier partners based on order size, weight, and destination.
- Tracking links and estimated delivery times will be provided when available.
- If tracking is not available for your order, we will inform you via email and provide delivery updates as necessary.
Delivery Time
- We aim to deliver within 2-3 working days for East coast addresses and 5-7 days for West coast addresses.
- Order cutoff time is 1 pm ET time, orders received later will be processed next business day.
- Order processing time is 1 working day.
- If an order item is on backorder you will receive a notification about the expected delivery date.
- Heavy and bulky items are shipped via pallet carrier kerbside and delivered on a nominated delivery date.
Shipping Carriers
We partner with reputable couriers UPS and FEDEX to ensure your packages arrive safely and on time.
Taxes and Duties
- All prices listed on our website are shown without taxes.
- All taxes is calculated at checkout.
Delivery Delays and Exceptions
Please note that delivery times may be affected by unforeseen circumstances such as extreme weather, courier delays, or public holidays. We appreciate your understanding during such events.
Contact Us
If you have any questions about your delivery or need assistance with shipping, please contact us at:
Email: [email protected]
Phone: +1 (855) 490-2223
Customer Support Hours: Mon – Fri / 9:00 AM – 5:00 PM ET